We'd love to hear from you. Get in touch with us for inquiries, feedback or gift ideas.
We're here to help and answer any question you might have. We look forward to hearing from you.
Bandari Plaza, Westlands
Nairobi, Kenya
+254 790 841 991
surprisemekenya@gmail.com
Monday - Saturday: 9am - 6pm
Sunday: 10am - 4pm
Find quick answers to common questions about our gift delivery service.
We currently deliver to all major cities in Kenya with same-day delivery available in Nairobi. For other areas, delivery typically takes 1-3 business days.
Once your order is confirmed, you'll receive an email with a tracking number. You can use this number to track your delivery on our website or contact our customer service team.
Yes! All our gifts come beautifully wrapped at no extra charge. You can also add a personalized message card during checkout.
Due to the nature of our products, we generally don't accept returns. However, if your gift arrives damaged or incorrect, please contact us within 24 hours, and we'll arrange a replacement.
Absolutely! We love creating custom gifts. Please contact our team with your ideas, and we'll work with you to create something special.
